Terms and conditions
This is a courtesy translation. In the event of any discrepancy, the Czech version of the terms and conditions is legally binding.
Accommodation contract terms
Glamping tents by the Slapy reservoir – Nová Rabyně enclosed resort
1. Introductory provisions
These contract terms apply to stays in the accommodation facility “Glamping tents” in the enclosed resort Nová Rabyně, Rabyně 32, 252 08 Rabyně. The parties to the contractual relationship are the accommodation provider on one side and the customer who books the stay on the other. Both natural and legal persons may become a customer (hereinafter the “customer”). The customer named in the contract represents all participants of the stay, is entitled to act on their behalf and is the only person responsible towards the accommodation provider.
By confirming the booking in the accommodation facility, the customer agrees to these contract terms.
2. Formation of the contractual relationship
The contractual relationship between the customer and the accommodation provider arises when the customer confirms the booking of a glamping tent located in the enclosed resort Nová Rabyně, Rabyně 32, 252 08 Rabyně in the online booking system and pays the deposit/full amount for the accommodation as stated in Article 3, point 3.4 of these contract terms. The customer pays the deposit/full amount for the accommodation to the account of the accommodation provider. In exceptional cases, when the customer has no internet access, the booking can be made by telephone.
The customer and the accommodation provider agree to the use of postal or electronic (e-mail) communication. Notifications made in either of these ways are recognised by both parties as valid written notifications.
3. Price of the stay and payment terms
The price of the stay is the price stated in the booking system and in the info e-mail (contract) on accommodation that the customer receives after confirming the booking of the glamping tent in the online booking system.
3.1. The price of the stay includes
- accommodation
- energy (electricity, gas for cooking and the barbecue, water and sewage)
- parking
- internet
- tourist tax for the municipality
- professional trip tips
3.2. The price of the stay does not include
- transport
- meals – unless ordered additionally
- dog fee – unless ordered additionally
Other services, namely bike, paddleboard and sports equipment rental or minibar items, are not included in the price of the stay and are paid separately, by bank transfer based on a request sent by the booking system or to the accommodation provider at the time they are used.
3.3. Deposit
The landlord has decided not to collect any security deposit. In the event of material damage or use of additional services, we rely on the decency of clients and their obligation to pay for the damage or additional services.
3.4. Payment for the stay
The accommodation provider is entitled to payment of the price of the stay before it takes place. Unless otherwise agreed in a written contract between the accommodation provider and the customer, the customer is obliged to pay a deposit of 50% of the price of the stay within 5 days of the date the booking confirmation is sent from the online booking system of the glamping tent to the customer's account. The remaining 50% must be paid no later than 10 days before the date set as the start of the stay. If the customer fails to comply with the payment terms for the stay, the contract concluded between the customer and the accommodation provider ceases to have effect and the accommodation capacity will be offered to other interested parties.
4. Obligations of the customer
To provide the accommodation provider with the cooperation necessary for the proper arrangement and provision of the accommodation.
To receive all documents sent that are required for the stay.
To arrive at the place of check-in on the set date with all required documents.
To follow the instructions, operating rules and directions of the accommodation provider and its authorised staff.
It is the duty of the customer and all participants to behave in such a way as to avoid harm to their health, life or property, as well as damage to the property of the accommodation provider. To supervise children or arrange supervision for them to prevent possible injury in the facility and its surroundings or damage to the property of the accommodation provider.
To use the accommodation premises properly and keep them tidy and clean, especially when children are accommodated with them.
When leaving the accommodation premises, to close windows and doors and switch off the air conditioning and other appliances.
To report the need for repairs in the accommodation premises without delay.
To report immediately any damage caused by the customer or a person accommodated with them in the accommodation premises.
The customer is obliged to pay for any damage caused in the premises intended for accommodation, leisure or relaxation, including compensation for lost profit up to CZK 20,000. Higher damages caused in the premises intended for accommodation, leisure or relaxation may be claimed by the accommodation provider in full, including compensation for lost profit in the amount of the valid accommodation price for the entire period during which the facility/room/apartment/relaxation area is out of operation, in accordance with Act No. 89/2012 Coll., the Civil Code. The customer has this obligation even if the damage is caused by children or other persons accommodated with the customer.
4.1 Without the prior consent of the accommodation provider, the customer must not:
Make substantial changes to the accommodation premises (move furniture, etc.)
Use their own appliances in the premises
Hand over the premises intended for accommodation to another person
4.2 Furthermore, on the premises of the facility the customer must not:
Smoke in any part of the facility
Possess, produce or store narcotic or psychotropic substances or poisons, unless they are medicines prescribed to the customer by a doctor.
Carry a weapon and ammunition or otherwise store them in a condition allowing their immediate use.
Hold parties unless agreed in advance with the owner of the facility (even in this case the customer must observe quiet hours between 22:00 and 07:00)
Open fires may only be made in designated places, mainly by the common room, where everything is adapted for this purpose
It is also forbidden to contaminate the watercourse in any way
5. Obligations, rights and liability of the accommodation provider
The accommodation provider is obliged to hand over the accommodation premises to the customer in a condition fit for proper use and to ensure the undisturbed exercise of the customer's rights connected with the accommodation. The accommodation provider takes care to remedy reported defects without undue delay and is obliged to keep the accommodation premises in proper technical and hygienic condition.
The accommodation provider has the right to inspect the accommodation premises in the presence of the customer after the end of the customer's stay. We ask customers not to regard this as a sign of distrust. Thank you for your understanding.
The accommodation provider is not liable for harm to the health (or damage to the property) of customers caused by their carelessness, inattention, negligence, improper use or poor supervision.
6. The stay
The customer has the right to use the premises intended for accommodation as well as the common areas of the facility. At the beginning of the stay the customer receives a key. The customer is obliged to return this key to the accommodation provider no later than at the end of the stay. The customer must prevent the loss or theft of this key and must not lend it to persons not accommodated in the facility. In the event of loss, theft or misuse of the key, the customer is obliged to pay the accommodation provider a contractual penalty of CZK 1,000; this does not affect the accommodation provider's right to claim compensation for the damage caused.
The accommodation provider checks the customer in between 15:00 and 19:00 on the day of arrival and the customer is obliged to leave the facility no later than 10:00 on the day of departure. The exact check-in time on the given day is agreed by telephone between the customer and the accommodation provider.
If the customer does not comply with this time, the price for an additional day of stay will be charged according to the valid price list.
6.1. Transport to the place of stay
Transport to the place of stay is individual and all costs of transport to the place of stay are borne by the customer.
6.2. Accommodated persons
The number of accommodated persons must not exceed the bed capacity of the facility. The exact, or preliminary, number of accommodated persons is stated in the contract the customer receives after making the booking. For children up to 3 years of age a cot and a high chair can be ordered free of charge when booking in the online booking system.
It is forbidden for the entire capacity of a glamping tent to be used only by minors under 18 years of age or only by persons with limited legal capacity. When accommodating persons under 18 years of age or persons with limited legal capacity, at least one responsible supervisor over 18 years of age must be present for the entire stay.
6.3. Energy and savings
In the interest of saving energy and thus being considerate to the environment, we ask you not to leave the air conditioning running when you are not in the accommodation. Given the nature of the accommodation, 15 minutes are enough to reach the desired temperature.
6.4. Pets
Staying in or visiting the facility with pets is possible provided the conditions below are met.
The dog (or other animal) must be well behaved, must not scratch the furniture or lie on the beds or upholstered furniture.
The dog owner will supervise its behaviour so that the equipment of the facility is not damaged. If equipment is damaged, the dog owner is obliged to pay for the damage.
The owner will provide a bed, a food bowl and a water bowl for the dog from their own resources, not from the equipment of the facility.
The dog owner is obliged to pick up after their dog.
6.5. Storage of sports equipment
The customer is not allowed to bring into the facility sports gear and items for which another storage place is designated.
6.6. Valuables
The accommodation provider recommends that customers do not leave jewellery, money and other valuables in the facility, or that they secure valuables properly against theft. The accommodation provider is not liable for the loss of or damage to such items. The accommodation provider is not obliged to provide safekeeping for these items.
6.7. Parking
Customers may park their vehicles on the accommodation provider's own land in the designated place. These areas are freely accessible and therefore the accommodation provider is not liable for any theft of a vehicle or items in it; it is not a guarded car park.
6.8. Security camera system
Public areas of the facility, i.e. the garden
Camera location 1 – perimeter security of the resort
Camera location 2 – perimeter security of the resort
Camera location 3 – perimeter security of the resort
Camera location 4 – perimeter security of the resort
Camera location 5 – perimeter security of the resort
Camera location 6 – perimeter security of the resort
Camera location 7 – perimeter security of the resort
Camera location 8 – perimeter security of the resort
Camera location 9 – car park + entrance
7. Changes to the contract and withdrawal from the contract
If the accommodation provider is forced, for objective reasons, to change the essential terms of the contract before the start of the stay, it may propose a change of the contract to the customer. In such a case the customer has the right to agree to the change or to withdraw from the contract. If the customer does not withdraw by written notice within 10 days of receiving the proposed change, the customer is deemed to agree to the change.
The customer has the right to withdraw from the accommodation contract.
The accommodation provider has the right to withdraw from this contract if the customer grossly violates the obligations set out in this contract or the accommodation rules, or grossly violates good morals in the facility.
Withdrawal from this contract must be in writing and is delivered to the other contracting party. Withdrawal from this contract does not affect the obligation to pay claims arising from this contract before the withdrawal or cancellation fees.
Withdrawal from the contract is governed by the following cancellation conditions, which determine the amount of the cancellation fees:
- more than 30 days before the start of the stay – no fee
- 29 – 15 days before the start – 30% of the price of the stay
- 14 – 8 days before the start – 40% of the price of the stay
- 7 – 4 days before the start – 60% of the price of the stay
- 3 days or less – 80% of the price of the stay
- No-show – 100% of the price
- Early termination of the stay – 50% of the unused services
The stated percentage of the cancellation fees is calculated (a) in the event of withdrawal before the start of the accommodation or no-show, from the accommodation price, (b) in the event of early termination of the accommodation, from the arranged and unused accommodation services.
In justified cases (illness, death in the family, force majeure, etc.) the cancellation fee may not be charged, based on the decision of the accommodation provider.
In the event of withdrawal from the accommodation contract, the accommodation provider is entitled to ask the customer to vacate the accommodation premises immediately and leave the facility, and the customer is obliged to comply with this request without delay.
8. Complaints
The customer is obliged to make any complaint immediately after discovering the defect, to the accommodation provider or the responsible person of the accommodation provider, so that it can be remedied.
9. Final provisions
The general contract terms apply to all stays in the Glamping tents in the enclosed resort Nová Rabyně, Rabyně 32, 252 08 Rabyně and come into force and effect on 1 January 2025
By concluding the contract, the customer confirms that they understand the above contract terms and accept them in full on their own behalf and on behalf of the other participants of the stay.
By concluding the contract, the customer further confirms that the accommodation provider has informed them that in the event of a dispute between the parties to this contract, they may use out-of-court dispute resolution at the Czech Trade Inspection Authority (www.coi.cz). The customer acknowledges that the procedures for exercising the right to withdraw from this contract, as well as the withdrawal form, are published on the accommodation provider's website www.glamping-slapy.cz
Glamping tents by the Slapy reservoir – Nová Rabyně resort, Rabyně 32, 252 08 Rabyně
Ing. Libor Reinold Babáček
managing director, owner